Thursday, July 28, 2016

A Bad Experience Chapter Two

Last week I wrote about a bad experience I had with a corporation.  The experience was frustrating, to say the least.

The essence of the experience is that said corporation was supposed to complete a task on my behalf, but did not.  In the process of trying to sort it out and get the task completed, things got heated - primarily due to a specific representative of the corporation denying that he (or the corporation) was in any way accountable.

Eventually, the task did get completed.  Well, almost.  I now have to deal with extra charges because the task was not done on time and I don't know how much those charges will be, because another corporation is involved and they don't seem to be able to tell me anything.


The task was performed in a less direct way than originally anticipated.  Let's just say we took the scenic route and dealt with the basic part of the task by manipulating the data a bit and arranging its disbursement in a manner that was more involved on my part than it needed to have been.

And while that was happening, somewhere in the deep mechanisms of the corporate structure, someone got the original memo and completed the task as well.

Now had the specific representative bothered to call the deep mechanisms to see what happened to the original memo, he might have been told - and thus been able to reassure me! - that the memo was circulating through the system and was, indeed, heading in the general direction of its intended and desired destination, which was to complete the task on my behalf.   But he didn't.  He chose to finagle a different solution in the pursuit of pleasing me, a disgruntled and dissatisfied customer.


When I discovered that the task had been completed twice, I felt something in my brain snap!  I actually felt it.  Snap!  This was un-bloody-believable.

So I called the call centre... Mostly because I am still quite unable to talk to the specific representative who screwed everything up in the first place... and suffered through the painful process of getting connected to a real person.  (I won't elaborate on that any further.  See A Rant About a Bad Experience for more details... If you dare.)  Once connected, I tried to explain what happened AND remain calm about it while I did.

The man that answered the call was very helpful, very patient and a bit thick.  It took several attempts to map out the events leading up to the duplication of the task.  But he eventually understood what happened and told me that he would have it rectified as soon as possible.  This time I was not given a specific timeline for the pending taskectomy.  And I didn't ask.  I couldn't.

Remember that little snap I mentioned earlier?

Well, right about the moment that he told me that he would rectify the situation, a second, bigger snap... more like a BOOM... occurred.  It was like a small bomb went off in my head and I burst into maniacal laughter.

I couldn't control myself.  I tried!  Believe me, I tried.  But, after weeks of getting the run around and having heard that before,  nothing could stop the waves of hysterical laughter and while I gasped my thanks between guffaws and tears poured down my cheeks and I rolled around on my bed, this poor guy, I'm sure, was contemplating a new career!   Perhaps something that did not involve answering telephones.  Training dolphins, maybe.  Just anything that doesn't require having to deal with wackadoos like me.

When they play the recording of this call for training purposes, I envision a mass submission of resignations and an influx of frightened souls at the unemployment line.  Call centre Customer Service Rep is not a position for the feint of heart!

I have since decided to leave this whole mess with the Universe to sort out.  The bizarre things that have developed and unfolded since my arrival here have left me thoroughly vexed.

My mind is slowly pulling itself back together.  The hysteria is subsiding and as long as I don't think about it, I am not experiencing any relapses.   A full recovery is likely.

Life can be so strange!  Little problems and difficulties pop up out of nowhere and knock you down or pull you off course.  And then something wonderful happens.  In time both the good and the bad fade away and get forgotten, making space for new challenges and new wonders to come to roost.  I dare say that the craziness of the past few weeks has certainly taken a toll.  Yet I feel hopeful and curious about what the future holds for me here.

A bad experience is just that.  A bad experience.  But all experiences have value.  In time I hope to discover the value in this one!

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